Archive for the ‘Criticism/critique’ Category
Tom Brady Cloned His Favorite Dog, and I Have Thoughts…
Folks, I’ve been wrestling with this issue for several days (in addition to trying to get rid of the most recent sinus infection, doing my best to make some progress in other areas, looking for apartments, etc.), and finally figured out now is the right time to start discussing it.
Tom Brady found a company that would clone his favorite dog, named Lua, partly because he’s got a lot of money, and partly because he adored his late dog. From what I’ve read, the company that did the cloning (Colossal Biosciences) did so starting from a blood sample from Lua taken before she passed. His new dog, Junie, is a clone of Lua. (Note that Brady is an investor in this company, too.)
But here’s the thing about clones: If you can’t duplicate the exact same nurturing environment, you probably won’t get the same personality as your former animal. They have the same DNA, yes, but just as identical twin human children can have radically different personalities, so can dogs, cats, parakeets, or in one case, a rare white bull.
(I don’t know for sure that parakeets have been cloned yet, but it appears that both dogs and cats have been. The white bull that was cloned turned out to be far meaner and much less friendly than the original bull, which disappointed the farmer who’d cloned him. But I digress.)
Even if you do duplicate the exact, same nurturing environment, there are still other factors that can play into personalities. There are so many different factors that go into making a person who they are, which also goes for every other animal on Earth. That’s why identical twins can have radically different personalities, even if raised by the same family. Nurture, nature, the type of environment…all of it matters, as do so many other factors that defy description.
But back to Brady’s dog for the moment.
Bluntly, a genetic duplicate is not the same dog. While it is an exact copy of the original, Junie can’t be Lua, just as Lua couldn’t be Junie. That’s why the owner of the white bull was disappointed in part; he wanted his original bull cloned because he was exceptionally mild-mannered and gentle. However, as I said earlier, the clone of that bull was meaner, very difficult to handle, and nothing like his progenitor.
Such situations have been raised by science fiction authors in the past, mind you. The one I’m the most familiar with is Lois McMaster Bujold’s cloned character Mark Vorkosigan, a younger clone of his brother, Miles. Mark had many things inflicted on him to make him an exact physical duplicate of Miles that didn’t need to happen (read the books BROTHERS IN ARMS and MIRROR DANCE for more information on that), as Miles was damaged in utero due to a failed assassination attempt on his parents, and that obviously didn’t happen to Mark. So, the original, Miles, was only four feet, nine inches because of what happened to him, whereas Mark was biologically retrofitted to look like Miles, but had far heavier bones and would’ve most likely been close to six feet tall (if not over it) had the awful people who illegally cloned him left him alone. (The torturous things done to Mark, if thought about too much, will make anyone sick.)
So, Mark and Miles are facially identical. Their personalities are radically different. They both learn over time to function as true brothers, partly because their mother, Cordelia, was raised in a society that understands how to deal with clones legally, honestly, and completely aboveboard. (Cordelia knows Mark didn’t ask for any of this, which is one of the reasons I love Cordelia so much as a character. But again, I digress.) Mark is quite a bit heavier than Miles is, again because he was not damaged in utero, and Mark learns to use his heavier frame (he frankly says he’s obese, for whatever it’s worth, whereas Miles is skinny and often looks emaciated due to various health woes) to his own advantage.
It’s because I know all of this is as true as Lois McMaster Bujold, a writer who has a strong grounding in science, could make it that I question Tom Brady’s reasoning here. It’s wonderful that he wanted Lua to somehow live on in a successor. But Junie is not Lua, and will not behave like Lua no matter what he wants unless he gets very, very lucky. (Think again about the farmer with his cloned white bull if you don’t believe me.)
We’ve known cloning animals is possible since Dolly the sheep got cloned in 1996. Sheep don’t show as obvious of personalities as a lot of animals (though they do have them), which may be why Dolly’s personality was never called into question. At that point, geneticists were happy to have finally cloned a sheep from an adult cell (as some other sheep had been cloned in a different way back in 1984), and as Dolly the clone was mild-mannered (as most sheep tend to be), that factor was not discussed much in media accounts.
What all of this amounts to, mind you, whether you’re talking about Junie, clone of Tom Brady’s beloved dog Lua, or the fictional Mark Vorkosigan, clone of Miles Vorkosigan, is that a genetic copy — a clone — may be identical from a genetic perspective, but it’s not going to be identical in every other way unless every other factor the original had been exposed to (or had happen to them) was replicated in full. Even then, it’s still unlikely, but theoretically possible, that you’ll get a dog or bull or parakeet or whatever that acts exactly like the original/originator.
Going back to Mark Vorkosigan’s story, he had some personality traits that were just like his progenitor’s, including high intelligence, adaptability, and being able to immerse himself in a role if need be. But he was far surlier, especially at first, as life dealt him a very bad hand (the retrofitting surgeries to cut him down from the height he should’ve had to the height Miles attained due to the damage in utero were nightmarish and horrific). Mark didn’t trust easily, to say the least, and he didn’t know why anyone would want to ever do anything nice for him. (Learning exactly who he is, and who he isn’t, is the main thrust of the novel MIRROR DANCE, which I highly recommend you read.) Over time, Mark becomes a financier and philanthropist (self-made), whereas Miles pursues the military and then later becomes an Imperial Auditor (using all of his skills for the best to solve various problems, roughly). Miles couldn’t do what Mark does, while Mark not only can’t do what Miles does, he has no interest in doing it either.
That’s because they’re both people. They can’t expect to be the same. They know they aren’t no matter how identical their DNA happens to be. Different experiences, different approaches to problems…which is very human and understandable.
Anyway, Tom Brady spent fifty thousand dollars to clone Lua. He got Junie out of it. I hope Junie will be a wonderful family pet, but I also hope that Brady and his family will realize Junie is not Lua, can never be Lua, doesn’t have Lua’s memories or experiences…only has Lua’s DNA, and as Junie matures more every year, her own personality and her own memories and her own experiences will shine through.
The upshot is, while I understand and sympathize with any pet lover who wants their beloved animal back, I think it’s better to go get an animal from the local shelter and adopt that animal than it is to clone your dog. You know full well that the new-to-you dog is not going to react in the same way as any of your other dogs, and you won’t be thrown off by how similar the cloned dog looks to the old…nor by behavior that you probably never saw out of your old dog either. The chance of confusion at how the cloned dog looks just like the old (but doesn’t act just like it) won’t apply, either, as you’ll be able to get to know your dog over time just as your dog is — warts and all, knocking the garbage over and all, chewing up shoes and all, and whatever other mischief the dog can come up with along with its more loveable cuddles, snuggles, and companionable walks.
So, what do you think about Tom Brady’s cloned dog? Or the thought of cloning in general? I’m interested to hear your thoughts.
21st Street Culver’s, You’ve Disappointed Me for the Last Time (A Rant)
Folks, a couple of weeks ago, I went to the Culver’s restaurant (the 21st Street location in Racine, for those of you in Southeastern Wisconsin or Northern Illinois). Most of the time, Culver’s gets its orders correct, and most of the time when it doesn’t, it has tried to make it right.
Except…not this time.
I’d ordered fish, broccoli, and mashed potatoes for me, and burgers, plus another order of fish (also with broccoli and mashed potatoes) for my mother. The burgers were fine. No trouble whatsoever. But the fish was another story entirely, as were the “fixings.”
The broccoli was good. (Mom’s dog, little Brat, likes broccoli, and she enjoyed what I didn’t eat. Mind that I do like broccoli quite a bit, but two orders of it is just a bit much.) But the fish was all fat and almost no meat, and the mashed potatoes were crunchy. While there was some gravy on the potatoes, it didn’t help.
So, of the six pieces of fish, only two were of decent quality. One was of marginal quality. The other three were all fat, and by the time I got to my Mom’s, the restaurant had already closed so there was no point in calling them.
I was ill for a few days, so I had to wait to call them until nearly three days after I’d had this bad experience.
Now, here’s where my rant comes in. (You’ll understand why in a bit.)
If someone complains to you that the food was not right, and that the potatoes in particular were crunchy (not what you’re supposed to have with mashed potatoes), you shouldn’t be told, “You waited too long to let us know.”
But that’s what I was told.
In addition to the “you waited too long” comment, my experience and that of my mother was downgraded to “it must not have been that bad because you didn’t tell us right away,” and my asking them to please make sure other customers did not get crunchy mashed potatoes and/or fish that was all fat and no meat didn’t go anywhere. Something was wrong with the food preparation there, and I said so.
My concerns were not treated well. The manager I spoke to by phone was obviously young, but that’s no excuse. I had the feeling throughout my call that the manager thought I was a crackpot. (Or looney tunes. Or crazy. Pick your poison.) I didn’t like that. At all.
No customer deserves to be treated the way I was. It’s just not right.
Anyway, back to the phone call. I tried one more time, explaining to this same guy that I often went to this particular Culver’s because the burgers are great. I stopped there several times a month, and occasionally more than once a week. Mostly the food was good. But that doesn’t mean I should just shut up when the food is terrible, and I wasn’t about to do that.
There was no resolution to my call. The manager basically blew me off.
Then, I wrote to Culver’s using their email submission form. But I heard nothing, absolutely nothing, back from them, either. And that just made me madder.
Do these people think I have all day to sit around writing emails and calling them about bad food and poor service from the manager after a complaint? Do they honestly believe I’d just make this crap up? When I’d been a regular customer for years?
So that’s where I’m at. I do not like being condescended to, and I really don’t like my observations being thrown out the window because “it’s three days too late.”
Since this Culver’s did not do anything to make this right, my only recourse is to not go there anymore. And furthermore, I wrote this blog to let others know in this area that they might want to avoid this Culver’s, as the management staff obviously doesn’t care at all what happens to their customers.
There are two other Culver’s restaurants in Racine County that I’m aware of, and if I really need to go there (or my Mom wants her favorite burgers again), I’ll be going to one of those two and leaving the 21st Street location alone. I’ve never had bad experiences at either one of those and am at least willing to give them a chance.
But 21st Street? Nope. Never again.
The upshot here is, the 21st Street Culver’s should’ve known better than this. No matter when someone complains, it’s likely they had a real problem if they still remember it three days later. (I wish I’d have taken photos of the crunchy potatoes. I didn’t think of it at the time. I’m not sure the fish would’ve been able to be seen, but those potatoes…yikes.) Especially when someone like me, who often stops there and has for years, complains about something odd like this, they should not be condescended to, and they definitely should not be treated as if they don’t matter.
I have no idea what happened to my comments at the email submission form. But at this point, I don’t care. I’m really upset with this Culver’s location, and I do not plan to go back there ever again.
Take this as a public service, folks. If you live in this area, avoid that Culver’s. They don’t know how to treat customers. And the food will likely not be up to par.
Damian Lillard Deserved Better from the Milwaukee Bucks
Folks, as I’ve said in a few comments elsewhere on the internet, I have rarely been as disappointed in the Milwaukee Bucks as I am right now.
Why? Well, they waived star point guard Damian Lillard in order to use an esoteric “stretch” provision in the collective bargaining agreement between the NBA and the NBA Players Association. This allowed them to divide the two years of Lillard’s salary over the next five years’ worth of time.
That would not have been my choice, ever.
I don’t care what financial obstacles the Bucks had in trying to keep Giannis Antetokounmpo around another few years. The fact is, Lillard did everything asked of him in the last two years, including coming back from having a blood clot in his calf as quickly as he possibly could (something that often takes players completely out of a season even if Game 1 of the new season has just been played). Lillard had this happen approximately 2/3 of the way through the season. He was back before the playoffs started, which is a credit to not only his toughness and team spirit, but his overall physical fitness.
Lillard was praised by former Bucks center Brook Lopez due to Lillard’s unselfish play, too, earlier this year (long before the blood clot issue). Coming to the Bucks, Lillard had always been the number one option. He’d have to change his game to a degree in order to work with Giannis.
Lillard did that, which is almost unheard of from a man of his caliber in the NBA.
Look. Lillard will be in the Basketball Hall of Fame someday. He’d be in there right now if he had for some reason decided to retire. We were lucky to have him for two full years in Milwaukee, as he was and remains a classy individual who works hard and is a family man. He was never all about himself. He was always about the team. He also worked hard on his defense, to the point that he made several excellent defensive stops during the season — something no one would’ve believed (except maybe Lillard himself) before they happened.
In my opinion, no one in the NBA should treat someone the way Lillard was treated in being waived. He wasn’t told by the Bucks front office as far as I know. (I’m no insider, of course.) He wasn’t clued in by Giannis, who probably had to know about all this nonsense (as part of the reason for Lillard being waived was to get a younger center for the Bucks, and the Bucks couldn’t do that unless some of Lillard’s salary was deferred). The Bucks didn’t go to the NBA as far as I know and say, “You know, we might have to waive Lillard, which will make us look terrible, like ingrates, like cheapskates, in order to sign someone else.” (Yes, they did go to the NBA and request “salary relief” from them, which was not granted. But did they really put it all on the line the way I just did? If so, shame on you, NBA!)
Lillard should’ve at minimum been told by the Bucks front office that he was about to be waived. In addition, because Giannis is known around Milwaukee and Wisconsin for being a good person, Giannis should’ve contacted Lillard and told him he wished him well and that this should not have been the end of Lillard’s career with the Bucks.
For Lillard to come back from the blood clot issue, only to have an Achilles tendon tear in the playoffs, was exceptionally difficult to watch as a Bucks fan (and probably even worse as a Bucks player). To see someone play with such heart get waived all because of money really ticks me off.
I hope Lillard knows that at least some of the Bucks fans out there are not happy with this move. (Not that we can do much about it, but still.)
I also hope that Lillard will, when he is healthy, come back with whatever new team he signs with, and scores fifty-plus points against the Bucks. (And I have never said that before, except in one comment I made a few minutes ago prompting this blog, ever, as I am a Bucks fan.)
In short: Damian Lillard is a good person, did his absolute best for the Bucks and their fans, and absolutely, positively, did not deserve this terrible treatment from the Milwaukee Bucks.
As for the Bucks GM, as for Giannis himself…if they really did not do anything to clue Lillard and/or Lillard’s agent that something like this was about to happen, I have news for them.
Karma is a mother, sometimes.
Recent Heckling of MLB’s Ketel Marte Troubling
Folks, most of you who’ve read this blog for any length of time know I’m a baseball fan. And while my favorite team is the Milwaukee Brewers (always has been), my heart goes out to players who’ve suffered from life.
Take the Arizona Diamondbacks second baseman Ketel Marte, for example. Most people wouldn’t know he’s suffered loss, as he often smiles, laughs, and jokes around on the field…but recently, a fan heckled him in Chicago and it upset him dearly.
While I don’t know exactly what was said, Marte’s mother was invoked. It was apparently far beyond a “your Mama wears combat boots” type of insult, which most MLB players have heard since their days in Little League. My guess is it went like this: “It’s a good thing your mother’s already dead, considering what you just did.”
That’s wrong. It shouldn’t have happened.
See, Marte’s mother died in 2017. He still grieves for her. She died in a car accident, which means it was a sudden and completely unexpected death.
Marte is now thirty-one years old. He’s still a young man. But most of his success in major league baseball has come after the death of his mother, and that’s been very hard on him.
Maybe some of you are thinking, “He’s making big money. Why should I care?”
You should care because you’re a human being and you’ve likely suffered loss yourself.
I know that I understand how he feels. If someone heckled me about my late husband, I’d be first livid and then later very sad. It’s hard to stay above such personal insults. It hits you on a raw spot, even years later.
As for the unnamed fan, he’s been indefinitely banned by not just the White Sox, but by the entirety of MLB.
Baseball players are human beings. Their careers are often quite short. The money they make seems nice on its face, but there are a lot of trade-offs that come with that money, including constant travel, the potential for serious injury, the loss of time with their families, and much more. It’s not a job most people would want if they considered all the downsides, including possible interactions like with this dumb-as-a-box-of-rocks fan.
Most baseball fans have reacted the way I have, whether they’ve lost someone close to them or not. They know that insults like that are not acceptable and cannot be tolerated by civilized human beings.
I really wish everyone would try to remember that we only get this one life to live. We should approach people with dignity and respect as much as possible.
So if you’re going to yell insults at a baseball player or other athlete, stick with how they’re playing. Leave the parents, spouses, children, etc., out of it.
But better yet, don’t heckle at all. Life is too short for that.
Sunday Musings: As Tornados Ravage the Midwest and South, Remind Yourself of What Matters
Folks, as I continue to heal from a perplexing illness (I’ll get to that in a while), I wanted to discuss the tornados that have ravaged the Midwest and South, among other places, this past week.
There were four confirmed tornado touchdowns in Wisconsin earlier this week, all on the same day. We were fortunate that no one was confirmed dead. People lost power, and some homes were damaged along with some barns. These are not good things, but they’re not as bad as what could’ve happened.
The reason I say that is, over the last few days, twenty-five people died in several states — including Kentucky — due to tornadic activity. There may well be more people dead than twenty-five; that’s what they know so far.
More tornados are on the way, too, especially in Nebraska, Colorado, and Kansas, among other states. These are traditionally states that get hit exceptionally hard by tornados.
But now we get to the awful part. (As if tornados aren’t bad enough.) There are folks online who have said because the people who’ve died were in “red states” (meaning Republican dominated states), that just “thins the herd.” I’ve also seen some folks who’ve said that the current presidential administration is not likely to help any of the states badly affected, because so far they’ve not helped Arkansas (deeply red), North Carolina (purple — basically a toss-up state like my own Wisconsin), or other places that have been ravaged by natural disasters already this year. FEMA (the federal emergency management agency) has been largely defunded, for whatever reason, and many people are already struggling.
Tornado touchdowns, tornado damage, and tornadic activity that threatens lives as well as livelihoods is going to just make things worse.
I have words for those who believe it’s OK for people to suffer. None of them are polite.
I lived in Nebraska and Colorado, and I know tornados can be terrible there. I used to see greenish-black skies there at certain times of year, and was always aware of the lowest point of any place I was at — school, work, apartment, whatever — to wait out any terrible storms. I certainly did not care whether the people I was with were Democrats, Republicans, Independents, or Martians. All I cared about was making sure people survived to live another day.
The farmers in these states (especially Nebraska and Missouri) will need help. If the current administration refuses to help them — and they probably won’t — that just screws over their own voters. It seems particularly ruinous, politically, to do such a thing, as well as being morally wrong.
Those who’ve already died were human beings and deserve dignity and respect. We owe it to ourselves to do whatever we can to help those in need, especially if the current administration refuses to do so. We cannot allow ourselves to become so inured as to say, “Who cares about them?”
That’s a horrible way to view life, and it’s one I’m not going to ever partake in. We must be better than that.
Now, as to the perplexing illness? Part of it is a wicked sinus and ear infection, which is not perplexing at all as I get them reasonably often. But the other part…well, it’s just odd.
I have been getting rashes on my back with blisters. The blisters were cultured and sent off to a pathology lab as the dermatologist had no idea what was going on. I was told this is a disease that happens if you’ve been around sheep or goats and have touched an open wound — and none of that is true in my case, as I haven’t been near a petting zoo in over twenty years.
I’d hoped this was resolving, but I discovered another blister last night. I won’t pop it — I know better — but will let the dermatology people know in case they can do anything other than what I’m already doing. (Basically — keep it clean. Use antibiotic ointment if the blister pops on its own. Use a medicated ointment to reduce the itching. Take a pill at night that allows for sleep because it greatly lessens the itching while having a soporific effect allowing sleep to occur.)
Of course, as the sinus infection and ear pain/issues happens to be particularly bad, I am on steroids as well as antibiotics and will be for another five days. These two things tend to offset, making me feel like I’m in some sort of complex ping-pong game. While both things seem to be healing (the rash itself is much better, though that new blister bugs me; the sinuses are clearing, and I can think much better, even though I do poorly on steroids as my body does not like them), I’m greatly weakened by them both happening at the same time.
I keep thinking that life should not be this difficult.
I’ve tried to keep several popular hard rock songs at the top of my mind. The first is Disturbed’s newest song, “I Will Not Break.” (Seems self-explanatory, yes?) The second, again, is Poppy’s “New Way Out,” which I’ve discussed before. (Poppy’s lyrics speak of frustration, of looking for a new way out and not finding one but refusing to stop trying. “Are you going to get up, or are they going to keep you down?” is one, followed by “Get up.”) The third is Nothing More’s “Here’s to the Heartache,” which may or may not be understandable…it’s a beautiful song that points out everything you do, everything you are, has led you to the place you’re in (and the people who are in your life). It’s specifically about romance, and it of course reminds me of Michael when I hear the lyric that says “…and that’s what it took to lead me to you. So here’s to the heartache…here’s to the mistakes…” There’s more, and I suggest you listen to it yourself as it is a truly beautiful and memorable song that’s musically far more than the sum of its parts.
Both Disturbed and Nothing More are comprised of intelligent people with exceptional musicianship and knowledge. Disturbed’s lead singer David Draiman has a versatile voice that could probably sing opera if he wanted (he is a baritone, but can sing some higher parts with excellent vocal quality also). Nothing More’s Jonny Hawkins is a percussionist who turned to singing and his rhythmic skills are prodigious, as are his vocal skills (he’s got a tenor range and can do anything required of him). The musicians in these bands are all excellent. I can’t recommend them highly enough.
As for Poppy, her voice is higher than I usually listen to, but there is a purity to it in quieter moments that makes me think she could do anything she wants with such a voice. Her lyrics are intelligent, and she obviously understands contemporary music as well as anyone out there (and better than most). I don’t know if she plays any instruments herself (I have looked up her Wikipedia article, but it’s light on details that way; it mostly discusses how she was self-developed as an artist on YouTube, starting with being called “ThatPoppy” and later just Poppy), but she obviously understands what she’s about and surrounds herself with quality musicians.
Music reminds me of how there’s more to us, as human beings, than politics, money, creed, lifestyle, gender, sexual expression, or any other way. There are things that unite us. Music is one of the biggest and best things that still does that.
Oh, I should also say that last night I also confused YouTube mightily when I searched for Schubert’s “Unfinished Symphony.” (It knows I will listen to jazz saxophonist Art Pepper on occasion, but I hadn’t listened to any classical music with it ever, mostly because due to my training, I see such things usually as “work.”) I find that particular piece of Schubert’s to be quite hauntingly beautiful, and was in need of some of its healing qualities, too…
Anyway, please do not let the exigencies of the moment stop you from understanding that we humans are worth more than the atrocious comments I discussed above (regarding the tornados). Appeal to your best selves this Sunday, and every day. Do whatever you can to make life better for someone out there.
Don’t become inured to suffering, please. That just wastes your time on this earth, and your time and mine are limited as it is.
In short: care about others, dammit. Help those who need it. Demand better from our government if they refuse to help those who suffer from natural disasters. Insist upon humanity and human rights and dignity.
And listen to the new Pope, dubbed Leo the Fourteenth. He’s an interesting, well-read, well-traveled man who happens to be a Midwestern American, and so far, he reminds me a great deal of Pope Francis in that Leo cares about everyone. (As he should.)
Linkin Park Hires a New Co-Lead Singer, and I Have Thoughts…
In case you haven’t heard yet, Linkin Park has a new lead singer, or probably better explained as co-lead singer along with singer/rapper Mike Shinoda. They needed someone because their iconic lead singer Chester Bennington died seven years ago by his own hand, and most of Linkin Park wanted to play together again. (The exception was their original drummer, Rob Bourdon.) So they’ve hired a woman, Emily Armstrong, who fronted a group known as Dead Sara, to sing the parts that Chester would’ve sung had he still been alive.
Note that I did not say “to replace Chester,” as there’s no way to replace Chester Bennington. But Linkin Park wanted/needed someone to sing those parts, and Emily Armstrong can sing melodies and then scream in a heartfelt way. My guess is that Emily A. sings in a similar range to Chester, or at least is close enough that with some minor arrangements (perhaps changing the key signature and/or mode — as lots of groups use modes like Mixolydian, Lydian, Dorian, etc., in addition in order to better reflect a mood or feeling), Linkin Park’s songs can be rendered well enough for fans to appreciate them.
This is a big controversy because of two things. One, you can’t replace Chester; he had a unique set of skills, including an emotional awareness that was almost uncanny, that could never be reproduced by anyone else. Two, one of Chester’s sons, Jamie, is very unhappy about this. Jamie pointed out that September is International Suicide Awareness month, which seems disrespectful to him as his father Chester died by suicide.
That raises a good point: as Linkin Park had been working with Emily A., quietly, for months, why didn’t Linkin Park wait another month to drop this news? Or why not move it up into August? Why court this sort of drama when you don’t have to?
See, there was someone else, a musician — I can’t remember the guy’s name right now — who had reported about four, maybe five months ago that he’d heard that Linkin Park had hired a new female singer. Mike Shinoda and other Linkin Park members pooh-poohed this and said if there was any news to report, they’d report it themselves, thank you.
But the guy who reported this was a fellow musician. I knew at the time, being a musician myself, that something was undoubtedly going on even though the guy who’d said he’d heard Linkin Park had a new lead female singer backtracked pretty quickly once Mike Shinoda, et. al., basically said the man should mind his own business. Still, from that report, I figured Linkin Park was probably rehearsing, trying to lay tracks in the music studio, and figure out if a combo with some woman — who we know now to be Emily A. — was commercially viable.
That’s exactly what was going on, as we now know.
My thoughts on this are a bit mixed. First, it is hard for me to conceive of anyone singing the parts Chester sang so well and so distinctively. Chester Bennington was an integral part of Linkin Park, and as I said before, I do not believe he can ever be replaced. But second, as a musician, I know that the members of Linkin Park wanted to play again. It’s been seven years since they last played a concert in public, and most of them (Rob Bourdon, original drummer, aside) were itching to get out there and to perform.
I can’t blame any musician for wanting to perform, OK? That’s kind of what we do, providing we’re healthy enough to do it. Every performance, even of a well-known song like Linkin Park’s “In the End,” is a little different, because the energy of the crowd may be different. Or maybe one or more of the group members is feeling especially emotive. Or there’s some extra tenderness in a quiet musical interlude. Or the bombastic, up-tempo stuff seems to have extra fire one day, while the next, while still fun to listen to and hopefully fun for the group members to play, doesn’t quite meet that level of intensity.
This is true of any human music group anywhere in the history of time. Live music has variables to it, and can be extremely good one night, good the next, a bit off the third (though probably the audience won’t recognize it, the members of the group assuredly will know and feel like they let themselves down), and back to good the fourth night. It is just the nature of the beast.
As I’ve said before at my blog, there are such things as post-concert highs and post-concert lows. For example, I believe famous singer Chris Cornell may well have been dealing with a post-concert low before he called his wife and sounded so odd just a few hours before he took his own life. Audience members, from what I can recall at the time as he passed a couple of months before Chester did, said that Chris seemed frustrated, maybe a little unhappy, and his performance was not necessarily up to par. Again, some of this is the nature of the beast, and every musician worth his/her/their salt knows it. But it can be hard to remember, in the moment, that as wonderful as music is, and as wonderful as it is that some people get to live their dreams and make a living from music, that being a musical performer is not the sum total of everything we are.
I’ve had both post-concert highs and post-concert lows. They can be disconcerting, but the lows are worse by far than the highs. On those nights, I wonder why I even bothered to take up an instrument. (I don’t sing in public and am glad I don’t.) My hands felt a little off, maybe, or it was very hot outside and playing an outdoor concert was uncomfortable and unpleasant. Either way, it affected my performance for the worse. Because of that, I felt like I’d let down the audience, let down the group I was playing in, let down myself too, and just wished the ground would swallow me up, whole.
At any rate, getting back to Linkin Park and their new singer Emily A. — I think we should give the new-look and new-sound Linkin Park a bit of time to see how things go. I also think that as open-hearted as Chester B. often was, he’d not want to keep his bandmates from making music with someone else (even if it doesn’t feel easy for fans).
Finally, Shinedown’s lead singer Brent Smith posted on social media that he believes Linkin Park is doing what’s right for them. It sounded to me like Smith also believes fans should give the new version of Linkin Park time, and at least be open to listening to Emily A.’s vocals. (He spoke in a quite complimentary manner of Emily A., too.)
I think that’s a good position to take, and it’s one I can live with.
So, while I still wish that Chester was alive, singing his heart out, and playing/singing music to his heart’s content, I’m at least willing to listen to the new version. I make no promises yet as to what I think…but I will at least listen, and hope all goes well for them.
The Perils of Customer Service
Folks, I know it’s Sunday. I usually come up with some sort of deep thought, or at least an attempt at deep thought, with regards to spirituality, religion, etc.
So, why am I talking about customer service today instead? Simple. I ran into some not-so-good service about a week ago, and I had excellent service on both Thursday and Saturday (two of the last three days), so I figured comparing and contrasting that might be interesting to talk about.
Besides, I haven’t blogged in a couple of weeks. That’s too long to go without saying anything. I get lots of questions like, “Barb, are you alive? Why aren’t you writing? What’s up with your blog? I’m used to seeing something there, and you’re falling down on the job!” (OK, only I said that last one. But the other three have been asked more often than not.)
Anyway, regarding customer service: If you don’t get good service, sometimes it’s frustrating in the moment to say something about it.
See, the bad service I got was at my local credit union. I needed something from them that they’re capable of, but it takes an extra-long time for them to do it; because of that, I had to wait while standing, with my cane, for at least twenty to twenty-five minutes. I started shaking my legs out from the hips so I would be able to walk out of there…and what bothered me most was that the young teller (he couldn’t have been much more than twenty-one, if even that) didn’t seem to realize I was having trouble. He’d seen me come in with my cane, then realized he’d need a supervisor’s help…the supervisor never saw my cane, so I can’t blame her for much of anything as she was on the phone with people trying to straighten stuff out.
(Yes, he saw me shaking my legs out, too. But he didn’t ask what I was doing, much less why I was doing it.)
Anyway, this problem eventually got sorted out, and I went on my merry way. But I wondered, the whole time, if I should’ve asked for a chair. I knew that the teller and his supervisor were trying to solve this other issue, and I felt as if I’d made it too difficult for them just by going in there.
An hour later, in great physical pain (my back acted up), I called and complained. I was able to talk with two different people who both helped me, and they reassured me that not only should I not have been treated that way, I should never feel I’m a burden to them. Customers exist because they need something; the bank or credit union knows this, and they don’t want to drive good customers away. So, reassured, I went off to nurse my bad back, etc., and resolved to speak up sooner the next time something weird happens.
Then, I had two instances of excellent customer service: you know, the type you’re lucky to run into once in a blue moon. Both of these positive experiences were at local grocery stores. I tend to have a number of high-value coupons as one of my family members is a huge coupon clipper. (We’re talking in the $5, $6, $8, and $10 off range.) These can be difficult for cashiers to handle, as most high-value coupons are over the preset limit that the store allows one person to have in an order. The more coupons, the more likely you’re either going to need a supervisor, or at bare minimum you’re going to need someone very experienced to be able to accept the coupons and get me rung up and out of there again.
Fortunately for me, at the first store, one of my favorite cashiers was acting as a type of supervisor for the younger cashier at the register. Things got done quickly, which is a plus; no one behind me in the line got upset (I can’t tell you how often it happens these days where someone does, and I always feel bad about it), and I was able to find nearly everything I needed.
At the second store, I went in for a few specific things. I had eight coupons that had to be used by 8/31 (and it was 8/31, so it was then or never). These were all for shampoos that cost around $10 to get. The coupon was for slightly less than that, and that can trip up a cashier quite easily if they’ve not seen it before. In addition to that, I grabbed some other coupon items (that weren’t expiring, but were still helpful), less difficult to process, along with a few things that weren’t coupon items to round out the order.
So, for this second positive experience, I was fortunate in getting a very experienced cashier who was about as quick with the coupons as anyone I’ve ever seen. She also was quite pleasant to speak with, which I appreciated. I smiled on the way out, and made sure to buy a couple of pieces of candy from the kids raising money for youth sports leagues (as I figured I wanted to pass that good karma around a little) on the way out.
So, what did all this tell me? Mostly, it reaffirms the value of human connection and the powers of observation. The teller did not seem to understand what limping in on a cane meant, so he didn’t make any effort to try to mitigate the problems I was having. But both cashiers understood; they saw my cane in the cart, and made sure I didn’t have to lift out the 24-pack of water (in one case) or anything else heavy. They also asked if I needed help to get to the car (I didn’t, but I thanked them for asking), and finally, they were pleasant and did everything in their power to set me at ease.
Compare that with the young teller for just one more moment. The teller, once things were reasonably straightened out, did not meet my eyes (and had earlier, so as far as I know was not neurodiverse) and didn’t apologize for the length of time I had to stand. He completed the transaction and acted as if I were Br’er Rabbit after being thrown in the tar pit, and obviously couldn’t wait to see the back of me.
I didn’t like this, and I didn’t appreciate it for several reasons. (As I’ve said.)
But both cashiers acted the way they should. They were polite, they made conversation, they didn’t act as if what I was doing in bringing coupons (that can really mess up a cashier if they don’t know what they’re doing) was an imposition, they met my eyes, they smiled…all in all, I felt much better about shopping than I’d expected.
So, that’s the perils of customer service. You can run into someone who doesn’t know what to do when the customer throws him an inadvertent curveball, and that person (the teller, in this instance) does not give even adequate customer service thereby. But you also can run into highly accomplished people who know their jobs, who are good at putting people at ease, who don’t blame the customer for bringing coupons even if they’re high-value (and thus can make it harder for the poor cashier to do their job), and who get you in and out of the store with a minimum of muss or fuss.
I wish all customer service people were as good as those cashiers or the two people I spoke with by phone at my credit union after the bad experience I’d had there. But it’s a mixed bag, and you never do know exactly what you’re going to get.
Anyway, what sorts of customer service have you dealt with lately? Good, bad, or indifferent, tell me about it in the comments! (That is, providing you’re still reading. I know I’ve been intermittent lately…ah, well.)
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