Archive for the ‘Truly horrible behavior’ Category
21st Street Culver’s, You’ve Disappointed Me for the Last Time (A Rant)
Folks, a couple of weeks ago, I went to the Culver’s restaurant (the 21st Street location in Racine, for those of you in Southeastern Wisconsin or Northern Illinois). Most of the time, Culver’s gets its orders correct, and most of the time when it doesn’t, it has tried to make it right.
Except…not this time.
I’d ordered fish, broccoli, and mashed potatoes for me, and burgers, plus another order of fish (also with broccoli and mashed potatoes) for my mother. The burgers were fine. No trouble whatsoever. But the fish was another story entirely, as were the “fixings.”
The broccoli was good. (Mom’s dog, little Brat, likes broccoli, and she enjoyed what I didn’t eat. Mind that I do like broccoli quite a bit, but two orders of it is just a bit much.) But the fish was all fat and almost no meat, and the mashed potatoes were crunchy. While there was some gravy on the potatoes, it didn’t help.
So, of the six pieces of fish, only two were of decent quality. One was of marginal quality. The other three were all fat, and by the time I got to my Mom’s, the restaurant had already closed so there was no point in calling them.
I was ill for a few days, so I had to wait to call them until nearly three days after I’d had this bad experience.
Now, here’s where my rant comes in. (You’ll understand why in a bit.)
If someone complains to you that the food was not right, and that the potatoes in particular were crunchy (not what you’re supposed to have with mashed potatoes), you shouldn’t be told, “You waited too long to let us know.”
But that’s what I was told.
In addition to the “you waited too long” comment, my experience and that of my mother was downgraded to “it must not have been that bad because you didn’t tell us right away,” and my asking them to please make sure other customers did not get crunchy mashed potatoes and/or fish that was all fat and no meat didn’t go anywhere. Something was wrong with the food preparation there, and I said so.
My concerns were not treated well. The manager I spoke to by phone was obviously young, but that’s no excuse. I had the feeling throughout my call that the manager thought I was a crackpot. (Or looney tunes. Or crazy. Pick your poison.) I didn’t like that. At all.
No customer deserves to be treated the way I was. It’s just not right.
Anyway, back to the phone call. I tried one more time, explaining to this same guy that I often went to this particular Culver’s because the burgers are great. I stopped there several times a month, and occasionally more than once a week. Mostly the food was good. But that doesn’t mean I should just shut up when the food is terrible, and I wasn’t about to do that.
There was no resolution to my call. The manager basically blew me off.
Then, I wrote to Culver’s using their email submission form. But I heard nothing, absolutely nothing, back from them, either. And that just made me madder.
Do these people think I have all day to sit around writing emails and calling them about bad food and poor service from the manager after a complaint? Do they honestly believe I’d just make this crap up? When I’d been a regular customer for years?
So that’s where I’m at. I do not like being condescended to, and I really don’t like my observations being thrown out the window because “it’s three days too late.”
Since this Culver’s did not do anything to make this right, my only recourse is to not go there anymore. And furthermore, I wrote this blog to let others know in this area that they might want to avoid this Culver’s, as the management staff obviously doesn’t care at all what happens to their customers.
There are two other Culver’s restaurants in Racine County that I’m aware of, and if I really need to go there (or my Mom wants her favorite burgers again), I’ll be going to one of those two and leaving the 21st Street location alone. I’ve never had bad experiences at either one of those and am at least willing to give them a chance.
But 21st Street? Nope. Never again.
The upshot here is, the 21st Street Culver’s should’ve known better than this. No matter when someone complains, it’s likely they had a real problem if they still remember it three days later. (I wish I’d have taken photos of the crunchy potatoes. I didn’t think of it at the time. I’m not sure the fish would’ve been able to be seen, but those potatoes…yikes.) Especially when someone like me, who often stops there and has for years, complains about something odd like this, they should not be condescended to, and they definitely should not be treated as if they don’t matter.
I have no idea what happened to my comments at the email submission form. But at this point, I don’t care. I’m really upset with this Culver’s location, and I do not plan to go back there ever again.
Take this as a public service, folks. If you live in this area, avoid that Culver’s. They don’t know how to treat customers. And the food will likely not be up to par.
Illness, Thanksgiving, and Observing My Late Father’s Birthday
My father was born around Thanksgiving, and even before I knew how to understand things like months, days, and years, I knew as early as three years old that if Thanksgiving was coming, Dad’s birthday would be soon.
Of course, Dad died last year about a month shy of his 87th birthday. Had he lived this long, he’d have turned 88.
There are so many things that have happened in the past year that would’ve pleased him. There were other things that would really have upset him, including the national uptick of bad behavior, rudeness, and obnoxiousness. In some quarters, it now seems perfectly acceptable to treat others with disdain, disrespect, and, quite frankly, dishonor.
Dad was a proud veteran of the United States Navy, and watching the country devolve into chaos would not have been his thing. The pandemic was more than bad enough as it brought out the worst in a whole lot of people that seemingly hasn’t gone away since.
Mind you, there are still many wonderful people out there. I think the majority of people in the United States, as well as around the world, are good, caring, decent, honorable, and kind-hearted people who want only to live and let live. We hear about the others because they are aberrations. But there seem to be more and more of them, and you see this sort of bad behavior everywhere nowadays. On the highways, with road-rage incidents and people shooting at each other. In the grocery store, where I’ve seen several fights break out over the years — more in the last few by far. Really, anywhere a person can congregate with another, including churches, mosques, or other buildings meant for faithful people to enjoy their religion/religious beliefs and others in their congregation, can hold a mass shooter.
Other countries do not put up with this, but the US does. I don’t know why. I’ve written about it many times over the years, and I’ll probably write about it even more when the next unthinkable incident happens.
It’s because of knowing this, along with observing my father’s birthday soon and then Thanksgiving later this week, that I have a hard time finding the blessings there still are.
But there are blessings. As I said, there are good people out there. The scenery can be beautiful. I’m fortunate that I live near Lake Michigan — it’s only a few short miles away — and I can gaze out at it any time of the year and gain some peace from that. Books have always been my salvation, too. Plus, I ponder a lot of moral conundrums, as it’s been my lot in life to be a spiritual seeker rather than a follower of any one religion. (I consider myself a NeoPagan, which most of you reading probably already know. But I read the Bible often for its beauty and elegance and feel it holds a lot of truth within it. I’ve also read translations of the Koran and some of the Bhavagad Gita, though not much of the latter stuck.) I consider Buddhism, as it was my late husband Michael’s practice, and try to let whatever part I can absorb infuse my soul with meaning and purpose. (That sounds odd, doesn’t it? Best I can do right now, though.) I have enjoyed reading about the Stoics and their movement of Stoicism, which isn’t exactly what we Americans think it was…yes, they believed in what one Star Trek writer called “mastery of the unavoidable,” but they didn’t believe you shouldn’t feel. They actually believed more along the lines of “don’t let the bad things throw you, as we all have bad things happen in our lives. What can we gain from life besides the bad things?”
Thanksgiving is a time to honor family, friends, and loved ones, past or present. I do plan to see my family, despite the fact I’m quite ill right now and have been for weeks.
(Some of you may be thinking, “Barb, what took you so long to talk about the illness you’re enduring?” I’m getting to that.)
About two weeks ago, I’d called my doctor’s office about my asthma, the fact my throat was sore, and that my allergies were acting up. I was seen, and told that it was most likely viral bronchitis. If I was still sick in a week, I should go back and be seen or walk into urgent care if it was a weekend.
So, yesterday, as I was still quite ill, I walked into urgent care. I was told I had an acute asthma exacerbation — thus the bronchospasms and bronchitis — along with a particularly wicked sinus infection that was spreading to my ears. I had so much fatigue that walking from my car to the house required several stops to rest, and that’s all wrong. I was very frightened by all of this, which I’ll admit here…I also didn’t want to eat anything, though I was still trying to eat, as my throat hurt so bad I could barely swallow.
I was using all my tricks to amp up my appetite, including drinking diet soda before and during meals. (For some reason, diet soda raises my appetite. I guess I’m not the only one this happens to, but I don’t know how frequently it happens to others.) During meals, I often drink diet soda or some other carbonated beverage in order to be able to swallow the food. (Two endoscopies have been performed in the last ten years to find out why this is and no one has any idea.) Plus, I knew that without food, I’d have no energy with which to heal myself.
Because I’ve got so many friends and family on the Other Side now, and fewer remain on this side, I thought a lot about why I continued to fight to stay on this plane of existence. Yes, I feel I have unfinished business. Yes, there’s editing to do. Yes, I’ve got I don’t know how many books in me to finish plus at least seven stories at work either singly or in collaboration with my friend Gail Sanders. Yes, my family needs me, and yes, I hope someday that I’ll find some nice man that can tolerate me (better yet, light up at the sight of me and enjoy all our interactions, but first things first) and that I can tolerate in return (again, I want a lot more than tolerance, but I tell myself, “Patience, grasshopper” in my best Kwai Chang Kane voice).
Still. My chest hurt so bad it was like a vise was around it. I couldn’t get a good breath. My cough was unproductive in the extreme, though intermittent. And until yesterday, I had been told it was viral and that I couldn’t do anything about it other than put up with it and hope it went away.
I’m fortunate that I still have medical insurance, though I wonder for how much longer. That said, I had it now, and I was able to get the medication I needed at a lower price than I’d have paid on my own after I was diagnosed with acute asthma exacerbation driving the bronchitis and a wicked sinus infection driving everything else.
Just knowing what’s wrong helps. Being able to take some medicine (in this case, antibiotics and steroids) that I know will work has improved my attitude overall, to the point I can at least come to my blog and write/talk about it.
I’m glad that the US still believes in helping those in need, those who are not as fortunate as others (I, a disabled, long-time and still youthful widow, count in that category). But the uptick in bad behavior has me concerned. If we as a country go all in for “I’ve got mine, to Hell with you!” we are doomed.
I think most of us want the US to be a strong and safe country with leaders that make sense and try to do the people’s bidding rather than go off on tangents and only fix their own, personal hobbyhorses. I also hope and pray that people in the US, as well as around the world, will know that putting someone else down does not make you rise up. It instead lowers you to your enemy’s level.
This has been a long blog. But it all weighs on me. Dad’s impending birthday, that I’ll probably celebrate out at the cemetery where he’s buried. Thanksgiving, where half the country seems to hate the other half. This illness, which came too close to me just saying, “OK, if my time’s up, it’s up.” (When you can’t breathe well, you can’t think, you don’t really have much in the way of energy as I said before, and trying to find positives seems like a Herculean effort.)
I hope those of you who are ill right now, in body, mind, or spirit will know that you are worth it whether anyone else knows it or not. I also hope that this Thanksgiving will be one of reconciliation and kindness. Somehow.
If you want to light a candle, though, please do it. Pray for peace, especially in the Middle East and the Ukraine. Pray for wisdom among our elected leaders. Pray for strength for ourselves, and healing, too. Pray for the downtrodden, those marginalized by bad circumstances, by faults not their own, and pray their situations get better. (Here I’m thinking about the Sudan, much of the problems Middle Eastern women have, and other such things along with the prosaic.)
If you want to add to your prayers, say a prayer for my father, who I hope is in Heaven/the positive afterlife of his choice now. Or you could even say one for me, and I can’t stop you…(I know it’s a weak joke, but that’s all I’ve got right now).
Please have the best Thanksgiving holiday you can, though. Try to find the good in your relatives, even if they are difficult and insist on only the choicest cuts of turkey and hog all the dressing to themselves. (You can always wait until they get up to use the bathroom and grab the rest of the dressing if they refuse to give it up, you know.)
Find meaning and purpose however you can. Remember, don’t spread vitriol, and do be kind to others.
That’s what I want this week. That’s what I want always.
What Do You Deserve from Your Employer, Or, Meditations on Mike Budenholzer’s Firing from the Milwaukee Bucks
This past week, the Milwaukee Bucks parted ways with their head coach, Mike Budenholzer. The Bucks had the best record in the NBA this past season at 58-24, and had the #1 seed throughout the playoffs. However, this only lasted for one series, as the Bucks were eliminated by the #8 seed, the Miami Heat. It’s because of this disastrous (for pro sports) outcome that Budenholzer was fired.
“Ah, but Barb,” you say. “Your blog’s title is ‘What do you deserve from your employer.’ What does that have to do with the Bucks/Budenholzer situation?'”
My answer: Plenty.
You see, for the second year in a row, the Bucks went out early in the playoffs, though last year the Bucks at least got through the first round and past the #8 seed. (Early, in this context is, “Did not ascend to the NBA Finals.”) The Bucks feature possibly the best player in the NBA, Giannis Antetokounmpo. He’s in his prime right now at age 28, and the Bucks have been built around him for five-plus years now.
I say “five-plus” because Budenholzer was the coach for the past five years. Budenholzer’s record in the regular season was stellar at 271-120, which means the Bucks won almost seventy percent of their games.
Yep. No misprint. That’s how many wins Budenholzer had as the head coach of the Bucks: 271.
Not only that, Budenholzer coached the Bucks to the 2021 NBA Championship. The Bucks hadn’t won a championship in the NBA in fifty years, but they won with “Coach Bud.”
“Barb, you still haven’t gotten to the bit about what the coach deserves from his employer. I assume that’s where you’re going with this?”
Why, yes, dear reader. That is exactly — exactly — what I’m going for, and I’ll tell you why, too.
First, though, I want to explain something else to y’all, some of you who probably don’t know much about professional basketball. When you have the best team in the league, you are expected to win all the time, no matter what.
Including when one of your brothers dies in a car accident, which no one knew about until after the Bucks had lost in five games to the Heat.
See, Coach Bud didn’t want to make the playoffs about him, so he said nothing. But he was grieving. He found out just before game four that his brother had died. And it was in games four and five that some of the coach’s decisions seemed rather odd. But he is the youngest of seven kids. One of his elder brothers died, Budenholzer was being private as is his right about his brother’s passing, but I don’t think the coach understood just how strange grief can be when it comes to anything else. Most particularly the time sense, as when you grieve for someone you loved, nothing seems real for a while. And certainly time seems sometimes like it’s running away, and other times, it seems like it’s stopped.
I don’t know about you, but I think if someone who’s very good at their job, like Coach Bud, has a bad series or makes questionable decisions after his brother dies, I think you should give him a pass. He’s grieving, dammit! His brother’s life was more important than basketball, and yet because he is a professional, and because he’d been with his team all year, he stayed to do his best and coach his team.
I admire that impulse, but it may not have the right one.
That said, the Bucks did way wrong here. They should not have fired Coach Bud, not under these circumstances. Instead, they should’ve hired a top-flight assistant head coach perhaps to work on the defense (as the Bucks’ defense got torched by Heat superstar Jimmy “Buckets” Butler and were completely unable to stop him) and let the coach grieve his brother.
Why? Well, look again at the coach’s record. Think about the fact that two years ago, the Bucks won the NBA Championship for the first time in 50 years with this coach at the helm.
In most cases, employers realize if they have a great employee — and in any case, Coach Bud was just that — but the employee is a bit off due to grief or grieving, even if the employee maybe doesn’t even realize it (it’s possible the coach didn’t), you are supposed to let your employee take time off to deal with his grief.
In other words, you don’t fire the best coach in the NBA because he was off a bit for two games after his brother died. That’s dumb, to put it mildly, and more to the point, it’s an overreaction.
So, what does your employer owe you when you have something awful happen like a death in the family? They owe you time to grieve. They should give you time off from work, with pay, to go bury your sibling in a case like this.
You don’t deserve to be fired.
I don’t know Coach Budenholzer at all. But I do know this. What the Bucks did was classless, not to mention truly horrible behavior under the circumstances. They should not have done this. And as a Bucks fan, I am incensed.
My Thoughts Regarding Russia’s Invasion of Ukraine
Folks, I am not an international relations expert. But I have thoughts regarding the Russian invasion of Ukraine, and wanted to share them.
First, the fact that Russia’s invaded Ukraine at all (beyond the war they’ve had with the eastern provinces for the past eight years) is so awful, I have no words for it. Even the word “reprehensible” isn’t strong enough.
I’ve heard some people say that since Russia had been fighting with Ukraine over those eastern provinces for eight years that this shouldn’t be a surprise. Perhaps not. But it still was, and I still don’t understand it.
Vladimir Putin, Russia’s President, said something about the need to get rid of Nazis in the Ukraine. That was his reason for going in there, officially, as best I can tell.
My second point is this: as far as I know, there are no Nazis in Ukraine. Period.
Now, are there fascists there? Possibly, because fascism is on the rise worldwide. But are fascists in control of Ukraine? No.
My third point is, I have both read about and seen the stiff resistance the Ukrainians are giving Russian troops. I’m very glad they’re fighting for their country. And I’m also glad they’re so far keeping Russia from taking Ukraine as easily as they’d wanted to (and probably hoped).
But it is all so very sad. People are dying who didn’t need to. People are having to take on roles they’d never thought about. Dancers are now shooting guns. Musicians are now laying mines. Bridges are getting blown up. And every available person from teenage years to sixty are now doing everything they can to stay alive and push Russia back out of their country.
My fourth point is this: Russia is a huge country. Ukraine, geographically, is not. But so far, little-by-comparison Ukraine has given Russia a big black eye.
I keep trying to parse the conflict, and these are the only things that come to mind to say at this time.
Oh, yes…except for this: We in the United States once fought for our country against oppressors. I hope we can send Ukraine some sort of help, even if it’s just additional weapons and/or ammo, as I can’t see Putin or the Russians stopping with just Ukraine. (Can you?)
What are your thoughts on Ukraine? Let me know, if you would…I’m tired of the talking heads on TV being the only ones discussing this, and would like some other thoughts beyond “this is terrible” and “if it bleeds, it leads.”
Barb Caffrey's Blog 